April 15, 2014

The reply to my dealership and their email to me

Dear Randall,

I am interested in hearing your offer.

I must say that I have been experiencing trouble with the car.  The dashboard lights turn off for no apparent reason, the headlights sometimes turn off when I pull the emergency brake, and the turn signal does not reset. 

This could be normal wear and tear but, as I suspect, it has something to do with the recall that I was made aware of only last month.  I was supposed to have the trouble repaired by now but have not heard from anyone other than you.  You're not trying to sell me something are you?

Because, to me, a "great deal with no headache and stress" would be akin to getting back the eight thousand dollars I gave your organization for a car that had a problem that GM (and your organization?) knew about before you sold it to me.  My headache has to do with driving my car -- with only one key dangling from the ignition -- while I try to believe that it will work and not make me one of the 13 (accepted by GM) or 302 (accepted by reputable automotive publications) deaths attributed to this problem.

Is this the deal you are willing to provide me with, Randall?

If so, please let me know how I am going to receive my eight thousand dollars or what eight thousand dollar car you will give me, free and clear.  I would really like to know this before I continue with my art project.

The art project will use my 2007 Chevrolet Cobalt as a gallery for artists, who will paint beautiful, moving works of art with messages.  The messages are to GM for being irresponsible, and to the general public to avoid this and other cars, which may run off the road and kill them at any time.  You will love it.  Please visit the website I have created for it at:
DeathTrapArtCar, a place to chide General Motors
Thanks, Randall.  I look forward to hearing from you soon.

Kevin

Kevin Six
619-818-1131
My Website
My Reel
My Plays: www.PlaysAboutLove.com
On Monday, April 14, 2014 11:14 AM, "randall.blaum@hendrickauto.com" <randall.blaum@hendrickauto.com> wrote:

Hi Kevin,

Every once in a while things line up and everyone gets just what they want - now is one of those times. Our records indicate that you may still own your Cobalt and if you do I would like to make an offer to purchase it from you, with no obligations or strings attached.

We have exclusive programs for trade ins or purchases and these programs allow us to offer more money than other dealers and we always meet or beat CarMax. It's like having a virtual guarantee for more money right in your own pocket. Add to this we need and want your Cobalt.

We also have some additional great news - We are ready and willing to do what it takes to upgrade you into a brand new vehicle using the current incentive programs being offered by the manufacturer and us. Each case is different and we are prepared to discuss your individual options to better fit your needs.

This offer is only be available for a limited period of time so please contact me as soon as you can to schedule an appointment, or stop by at your convenience.


Thank you,


Randall Blaum
Pre-Owned Vehicle Client Services Specialist

If you prefer to reach me by cell, my personal number is 619-925-6187. I promise to take great care of you and make sure you get a great deal with no headaches or stress.


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1 comment:

  1. their "offer" to buy it back is just the phrase used to get you back into their dealership in a method that they use to try to sell new cars. It has nothing to do with you or your car, you're just a car owner that will one day need a new car, and they hope you'll buy it from them if they can get you in the dealership to look at new cars

    ReplyDelete

Be nice.